Privacy Policy

Proheat Boilers are a company registered in England and Wales with the company number:
14746943

You can contact us in the following ways:

Telephone:
0333 2202497

Or by writing to us at the following address:

Unit 113, K2 House, Heathfield Way, Northampton NN5 7QP

We do not have a Data Protection officer but if you have any data protection worries then you can contact Adam Plenderleith using the above methods.

At Proheat Boilers, we are committed to protecting your privacy and ensuring the security of your personal information. We understand the importance of maintaining the confidentiality of your personal information, and we are committed to protecting your privacy in accordance with the Data Protection Act 2018 (DPA).

This privacy policy explains how we collect, use, and disclose your personal information when you use our services or visit our website. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.

1. Collection of Personal Information

We may collect personal information from you when you use our services, fill out a form on our website, or contact us by phone, email. The personal information we may collect includes your name, address, email address, phone number and other information you choose to provide us.

We may also collect information about your device and your use of our website, including your IP address, browser type, and operating system.

2. Use of Personal Information

We may use your personal information to provide you with the services you have requested, such as quoting for a boiler replacement, arranging an installation date, or responding to your inquiries.

We may also use your personal information to send you marketing communications.

You have the right to request that Proheat Boilers stop processing your personal information. If you make such a request, we will stop processing your personal information unless we have a legal reason to continue in which case we will inform you of the reason. You may also request that we delete your personal information, and we will do so unless we have a legal reason to retain it. Please note that we may be required by law to retain certain personal information for a specified period of time.

3. Financial Information

Proheat Boilers does not collect any financial information from its customers. All financial transactions are processed by third-party payment processors and are subject to their privacy policies. We do not store any credit card information on our servers or systems.

4. Disclosure of Personal Information

We may disclose your personal information to third-party service providers who perform services on our behalf, such as payment processing, marketing, and customer service. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

We may also disclose your personal information if we are required to do so by law or in response to a court order. We may also disclose your personal information to protect our rights or property, or the safety of our employees, customers, or the public.

5. Retention of Personal Information

Proheat Boilers may keep information relating to transactions, including details of goods and services provided, for a specified period of time in accordance with legal requirements. We may also retain digital images of premises before and after services have been provided for a specified period of time to assist with quality control and dispute resolution.

Proheat Boilers will retain the information for a reasonable period of time, in accordance with legal requirements and industry standards.

6. Changes to Our Privacy Policy

Proheat Boilers reserves the right to modify or update this privacy policy at any time without prior notice. Any changes to this privacy policy will be posted on our website. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after any changes to this privacy policy constitutes your acceptance of those changes.

7. Security of Personal Information

Proheat Boilers takes the security of your personal information seriously and implements reasonable physical, technical, and administrative measures to protect your personal information from unauthorised access, use, or disclosure. We do not transfer information outside of the EEA.